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Privacy Policy

Last Updated: 8 December 2025

 

This Privacy Policy explains how Fertility Finance Australia (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit our website or work with us to explore finance options for fertility-related expenses.

 

We are committed to keeping your information private, secure and handled with care. We follow the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

 

If you have any questions, you are welcome to contact Lisa directly:

Lisa Maahs

📧 Lisa@fertilityfinanceaustralia.com

📞 0432 827 750

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1. Information We Collect

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We collect personal information so we can understand your situation and help you explore finance options clearly and safely.

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This may include:

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Personal Contact Details:

  • Name

  • Email address

  • Phone number

  • Location

 

Finance-Related Details

  • Income, employment type and timeframe

  • Credit history (only if shared by you)

  • Loan preferences or budget

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Fertility-Related Details

  • Type of treatment (e.g. IVF, egg freezing, surrogacy)

  • Planned timelines

  • Travel or accommodation needs

  • Other relevant costs associated with your journey

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How We Collect This Information

  • When you fill out a contact form

  • When you send an enquiry via email, social media or messaging platforms

  • During a phone call or consultation

  • Through cookies when you browse our website

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You are never required to provide sensitive information — you choose what you feel comfortable sharing.

 

2. Why We Collect Your Information

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We collect your information to:

  • Understand your situation and financial needs

  • Explore suitable finance options

  • Provide guidance and repayment examples

  • Communicate with you about your enquiry

  • Submit applications to lenders (only with your consent)

  • Improve our website and services

  • Meet legal or regulatory requirements where necessary

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We do not sell, rent or trade your information.

 

3. How Your Information Is Stored

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We store your information securely using:

  • Encrypted email systems

  • Password-protected digital storage

  • Secure CRM and lender platforms (where applicable)

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We take reasonable steps to ensure your information is:

  • Protected from unauthorised access

  • Not lost, misused or disclosed

  • Only retained for as long as necessary

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You can request deletion of your information at any time.

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4. Who Has Access To Your Information

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Your information is kept private and confidential.

 

It may be accessed by:

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1. Lisa Maahs (Finance Broker)

For the purpose of understanding your circumstances, providing guidance, and supporting your enquiry.

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2. Lenders And Finance Partners

If you choose to proceed with an application, your information may be shared with relevant lenders to assess eligibility.

Lenders comply with their own privacy obligations and will only receive the information necessary to process your application.

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3. Technical Providers

For website hosting, analytics, and secure storage. These services may process data but do not have permission to use or share it.

Your information is never shared with marketing companies, unrelated third parties, or any person without your consent.

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5. Your Rights

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Under the Australian Privacy Act, you have the right to:

✔ Access your personal information

✔ Request corrections or updates

✔ Request deletion of your data

✔ Withdraw consent

✔ Ask how your information is being used

 

To make a request, please contact:

📧 Lisa@fertilityfinanceaustralia.com

 

We aim to respond within 24–48 hours.

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6. Cookies, Analytics And Tracking

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Our website may use cookies and similar technologies (such as Wix Analytics or Meta Pixel) to:

  • Understand how visitors use the site

  • Improve user experience

  • Track performance of content or advertising

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Cookies do not give us access to personal information unless you choose to provide it.

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You can disable cookies in your browser settings at any time.

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7. Links To Other Websites

 

Our website may include links to third-party websites, such as:

  • Lenders

  • Informational resources

  • External services

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We are not responsible for the privacy practices of these websites.

We recommend reviewing their privacy policies separately.

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8. Changes To This Policy

 

We may update this Privacy Policy from time to time.

The most current version will always be published on this page with an updated date.

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9. Contact Us

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For any privacy questions, concerns or requests, please contact:

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Fertility Finance Australia – Privacy Enquiries

📧 Lisa@fertilityfinanceaustralia.com

📞 0432 827 750

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We’re here to support you — and to respect your privacy every step of the way.

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